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RETURN POLICY

At Rosa Dame, every creation reflects exceptional craftsmanship, precision, and exclusivity. Each piece is handcrafted in limited quantities, often tailored with meticulous attention to detail.

Because of the bespoke nature of our products, we do not offer RETURN under any circumstances.

Exchange Policy

We offer exchanges within 7 days of delivery, subject to the following conditions:

  • The item must be unused, unworn, unwashed, and unaltered

  • All original tags, packaging, and accessories must be intact

  • The product must pass a quality inspection upon return

Once the returned item is received and approved, we will process:

  • An exchange for another product, or

  • Store credit / refund, as applicable

Special Conditions — Couture Collections

For our exclusive couture lines:

  • La Maison Rose Collection

  • Rosè of Sea Collection

These pieces are not eligible for regular exchange or return due to their handcrafted and made-to-order nature.

Exception (Damage from Our Side Only):
Exchange will be considered only if the product is damaged from our end.

In such cases:

  • The customer must notify us within 48 hours of delivery

  • Share clear photos and videos of the issue

  • Contact us at:

Once our team verifies the issue:

  • We will arrange an exchange, or

  • You may choose any other product of the same value

Items Not Eligible for Exchange

We cannot accept exchanges for:

  • Customized, bespoke, or made-to-measure pieces

  • Items that have been worn, used, washed, or altered

  • Accessories that have been unsealed or handled in a way that affects hygiene or quality

Damaged, Defective, or Incorrect Items

If you receive an item that is:

  • Damaged upon delivery

  • Defective due to manufacturing issues

  • Incorrect (does not match your order)

We will resolve it through exchange or store credit, post verification.

Reporting an Issue

To raise a request:

  • Notify us within 48 hours of delivery

  • Provide:

    • Order number

    • Proof of purchase

    • Clear images/videos of the product

Our team will review and guide you through the next steps.

Important Notes

  • No returns are accepted

  • Exchanges are strictly limited to 7 days from delivery

  • Approval is subject to quality verification

  • Rosa Dame reserves the right to decline exchanges if conditions are not met

Our Philosophy

Luxury is intentional, rare, and deeply personal. At Rosa Dame, every piece is designed as a timeless statement. Our policies are crafted to protect this exclusivity while ensuring that, if something falls short of our standards, we make it right with integrity and care.

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