CUSTOMER CARE

We do not accept returns for change of mind, preference, or sizing issues due to the handcrafted and limited nature of our pieces. However, if your item is defective, damaged, or incorrect, we will gladly make exceptions in line with our Return Policy.

Orders may only be canceled within 24 hours of placement, provided production has not yet started. Once work on your order has begun — especially for customized and couture pieces — cancellations are not possible.

We strive to display our products as accurately as possible. However, slight variations in color, texture, or finish may occur due to differences in lighting, fabric behavior, or device screen resolutions. These variations are natural and reflect the authenticity of handcrafted luxury.

Each Rosa Dame creation requires mindful care. Generally, garments should be stored in breathable covers and cleaned only by luxury dry-cleaners. Accessories should be stored individually in their pouches and wiped with a soft, dry cloth after use. For complete details, please refer to our Product Care guide.

Yes, every Rosa Dame piece is elegantly packaged to reflect the brand’s luxury experience. If you wish to include a personal note or special gift packaging, you can mention it while placing your order or contact our support team directly.

Yes, we collaborate with stylists, influencers, and media professionals for editorials, features, and partnerships. If you're interested, please reach out to press@rosadame.com with your proposal.

You can subscribe to our newsletter or follow us on our official social media channels. By opting in, you’ll receive exclusive updates on new launches, couture drops, special previews, and offers curated for our community.

Yes. Protecting your privacy is a top priority. All transactions are processed through SSL-encrypted, secure payment gateways, and we never store sensitive payment details. For more information, please refer to our Privacy Policy.

Absolutely! We believe luxury should feel personal. Our design team offers customization services for selected collections and couture pieces, allowing you to tailor garments to your measurements, preferences, or special occasions. We also provide personalized styling guidance to ensure your Rosa Dame look reflects both our aesthetic and your individuality. For bespoke requests, please contact us before placing your order to discuss design feasibility, timelines, and any additional details.